Handling a client at risk

If a client has approached you with a serious or life-threatening situation, it is important you:

- Remind them of your role as their virtual therapist/coach.

- Make it clear that you can only offer resources and not any direct or physical emergency assistance.

- Remind them neither you/Plumm can be held liable for how they react to the situation or which resource they choose to use.

For resources, refer to:

- Plumm Therapist Handbook

If you need additional assistance, please contact Customer Support. 😊