Booking a Video Session as a New Client

Here's how to book your first video session with Plumm

  1. First, log in to your Plumm account by clicking here: Login

Once you’ve logged in to your account, click on 'Wellbeing' that is located on the left panel and then click on 'Therapy' or 'Coaching.'

2. At the top of the page, you will see the option to 'Book Therapy/Coaching' click on this button to get started.

 

You will then be directed to a new page where you will need to answer some assessment questions. Here you can choose from one of the six areas shown to work on with your video therapist. 

These include Mind, Body, Addiction, Personal Growth, Relationship, or Work.

You will need to answer some questions about your condition, choosing from the options provided. At least one option is required to proceed.

You can also specify a gender preference for your therapist.


Choose from one of the following options as shown. If you do not have a preference, click on the 'No Preference' option.

You also can choose a language preference if you’d like to connect with a therapist that speaks in a particular language such as Portuguese or Italian.

You can also leave additional details for your therapist.

Once you have completed the assessment questions, your answers will be shared with Emma AI at which point Emma will recommend you a provider based on your requirements.

You will see an instant message from Emma AI to confirm that you will be matched with a provider.



Once the reccomendation has been recieved, kindly proceed to book your first session. 

If you need additional assistance, please contact Customer Support.😊