At Plumm, we strive to offer the best possible therapeutic experience for both our providers and clients. Our platform is designed to provide one-on-one sessions with a primary focus on individual care and attention.
If you find yourself in a situation where a client arrives for a session accompanied by a family member, here's how you can handle it effectively:
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Cross-check Client Name: 👤🔍 Ensure that the name of the client you have on your booking email matches the name of the person present in the session.
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Communicate the Limitation: 🗣️🔒 Feel free to explain to the client that, as a Plumm provider, you are authorized to conduct sessions with Plumm clients in a one-on-one format. This helps to clarify the scope of the session.
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Proceed with Assigned Client: ▶️👤 Continue the individual session with the assigned client. This approach maintains the structure of our personalized one-on-one sessions.
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Reach Out for Further Assistance: 🆘📞 If you encounter any questions or concerns during the session, don't hesitate to reach out to a member of our support team. We are here to assist you and ensure a smooth experience for both you and the client.
Remember, our primary goal is to provide a supportive and effective therapeutic environment that aligns with our platform's offerings.
If you ever need guidance or support in navigating such situations, feel free to contact us. We're here to help you succeed in your wellbeing journey.🌟