At Plumm, we understand that privacy and confidentiality are paramount when it comes to seeking wellbeing services. As a valued member of our community, we want you to feel secure and confident in using our services.
Here's how we ensure your privacy is protected every step of the way.
Individual Confidentiality
When you engage with Plumm's wellbeing services, your personal information and service usage remain strictly confidential. We never share individual details with your employer. Your sessions and personal progress are between you and your practitioner alone.
Aggregate Reporting
To help our partner organisations understand the overall benefits and usage of our services, we provide them with aggregate data. This means we compile anonymised statistics and trends that reflect how many staff members are using the service, the types of support being accessed, and general usage patterns. This data helps your employer appreciate the value of providing mental health support without compromising your privacy.
No Personal Details Shared
Rest assured, no personal details such as your name, session content, or specific usage patterns are ever disclosed to your employer. The insights we share are purely statistical and designed to protect your anonymity.
Secure and Confidential Communication
All communications between you and your practitioner are conducted through secure and encrypted channels. This ensures that your conversations remain private and protected from unauthorised access.
Commitment to Your Privacy
Your trust is important to us. We adhere to strict privacy policies and data protection laws to safeguard your personal information. Our commitment to confidentiality is unwavering, ensuring that you can focus on your wellbeing journey with peace of mind.
Empowering You to Seek Support
We believe that everyone deserves access to mental health support without fear of privacy breaches. By maintaining the highest standards of confidentiality, we empower you to seek the help you need in a safe and secure environment.
If you have any questions or concerns about your privacy, please don’t hesitate to reach out to us. Your wellbeing is our top priority, and we are here to support you every step of the way.
Thank you for trusting Plumm with your mental health journey. Together, we can build a healthier, more resilient future.