This article explains the feature overview of the Emma AI Functionality Access: User/Admin/Manager
Welcome to Emma AI, your virtual wellbeing assistant! Emma, short for Empathetic Mental Wellbeing and Mindfulness Assistant, is here to support your personal growth and mental wellbeing journey. As a 24/7 chat-based service, Emma AI is ready to assist you with various personal and professional concerns.
Emma AI functions as your personal coach, providing guidance on work-life balance, stress, anxiety, and personal development. While not a substitute for professional advice, Emma AI can direct you to the right resources and local health plans for additional support. Additionally, Emma AI is your go-to assistant for real-time information on HR aspects of the platform, delivering clear and concise updates personalised just for you.
Accessing the Feature
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Log in to the Plumm platform.
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Navigate to Emma AI directly from the main menu or through the 'Emma AI' button on the top right corner of your screen.
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Start a conversation with Emma!
Detailed Feature Guide
Section 1: Basic Features
Starting a Conversation
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You are welcome to chat with Emma about various topics like work, relationships, stress, and even around HR aspects of your dashboard.
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Emma is available round the clock, responding immediately to your messages.
Managing Conversations
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Your chats with Emma are categorised and can be revisited.
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Chats are automatically renamed based on the discussed topic for easy navigation.
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Use the search bar to find specific chats or see when you last interacted with Emma using the 'last seen' feature.
Interacting with Emma
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Express yourself freely using emojis and ask questions to get speedy answers.
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End your chat when you're satisfied with the conversation.
Providing Feedback
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After ending a chat, share your feelings before and after the conversation.
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Rate your overall experience and provide a review of Emma's support.
Section 2: Tips and Tricks
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Revisit previous conversations for a recap or to continue a discussion.
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Rename your chats for personalised tracking.
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Utilise Emma's 24/7 availability, especially in times of need.
Troubleshooting/Common Issues
If you encounter technical issues with the chat, contact Plumm's support team.
FAQs (Frequently Asked Questions)
Q1: Can Emma provide professional mental health advice?
A1: No, Emma is designed for support and guidance, not professional mental health and wellbeing advice. However, Emma can direct you to the appropriate health resources.
Q2: How can I track my conversations with Emma?
A2: Each chat is automatically named based on the topic, and you can use the search feature to easily locate specific conversations.
Q3: Are my conversations with Emma confidential?
A3: Yes, your conversations with Emma are confidential. Emma is designed with privacy and discretion in mind, ensuring that your discussions remain private.
Q4: Does Emma remember previous conversations we have had?
A4: No, currently, Emma cannot remember previous conversations. Each interaction with Emma is treated as a separate, independent conversation to ensure user privacy and simplicity and is saved incase you would like to come back to it and start off on that note.
Q5: Can Emma reccomend a Therapist or Coach to me?
A5: Yes, Emma is able to reccomend a provider to you.
Feel free to reach out to our amazing Customer support team at hello@plummhealth.com for further assistance or if you have additional questions.