This article explains the feature overview of the Customer Service Functionality Access: Users/Admin/Managers
The Customer Support feature on Plumm is your go-to resource for any assistance you may need while using the platform. Whether you have a question, or feedback, or require support for a specific issue, our dedicated customer support team is ready to assist you via our AI Powered Bot, live chat and email.
This feature provides direct access to our live chat support, ensuring that you receive prompt and efficient help. It's designed to make your experience on Plumm as smooth and trouble-free as possible.
Prerequisites
You must have an active Plumm account and be logged in to access the Help & Support feature.
Accessing the Feature
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Log in to your Plumm account.
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Click on 'help' in the top right corner of the screen.
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From the dropdown menu, select 'Support Chat'.
Detailed Feature Guide
Section 1: Basic Features
The Help & Support feature includes the following:
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Live Chat: Upon accessing Help & Support, you will be connected to our live chat.
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Contacting Customer Service: You can chat with our customer service team about any concerns or feedback you may have.
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Prompt Responses: Expect timely and helpful responses to your queries.
FAQs (Frequently Asked Questions)
Q1: What kind of issues can I get help with through live chat?
A1: Our customer support team can assist with any platform-related queries, technical issues, or general feedback about your experience on Plumm.
Q2: How quickly will I receive a response from the customer support team?
A2: Our team strives to respond promptly within 24 hours, ensuring your queries are addressed promptly.
Feel free to reach out to our amazing Customer support team at hello@plummhealth.com for further assistance or if you have additional questions.